Here are the answers to some of your most Frequently Asked Questions. Of course you can always text us at (800) 692-0076 or message us on the Contact Us Form

All shipping windows are listed on cart pages, checkout pages, confirmation pages, and followup email confirmation pages (please note that your email address must be input in order to receive email communication). We are currently running on time and orders will ship within the listed shipping window. If it is beyond your listed window and you still have not received communication regarding your shipment, please contact us right away so that we can resolve this for you.

Please also note that on each product page it is noted that any order placed after 11/27/22 no longer has a guaranteed delivery by Christmas although we are working around the clock to get as many out as possible. A refund will NOT be given for failure to deliver by Christmas for those orders still within their pre-determined delivery window. Any order placed prior to 11/28/22 does have a guaranteed ship date prior to Christmas.

Unfortunately due to the custom, hand-made nature of our products, any readers still within the shipping window listed on the confirmation pages, cart pages, and receipts are not eligible for returns.

The standard readers scan your bands, play music, and do light animations! The smart readers do all of that but also come with a smart outlet that you can plug let's say your lamp into. Then when you scan your reader, it will control your lamp to turn on and off. The more outlets you add, the more devices that you can control at once!

Absolutely! If you can dream it up then we can build it for you. Price for a custom order changes based on complexity of the build starting at $299. Contact us any time with your custom ideas.

Yes! Any magic band will work no matter how old and it does not even have to be "activated"

Yes! All of our Magic Band Readers, including those previously sold, can be activated by the new MagicBand+ bands.

Fortunately the chip in your magic band that activates our readers does NOT run on battery and therefore will never have to be changed. Your bands will always work no matter how old!

No. The bands will work no matter how old and do not need to be activated in any way.

Not to worry! You still have 3 great options. (1) Every reader has a button on top that also activates the lights and sounds (2) we can include a scanning card that will activate the reader (please note if you would like this on the checkout page) (3) you can purchase a magic band separately from a retailer.

Unfortunately, due to safety concerns, we can not offer this feature.

No, the reader was designed and programmed to work specifically with our smart outlets. Make sure to purchase a SMART READER at checkout if you would like it to control your lights.

Yes! If you choose the "SPLIT-IT" option at checkout, you will be able to pay for any reader over a 2, 3, or 4 month span. And the best part? It is 0% interest, no credit checks, and no applications ever. Just choose your term and you're good to go!