This page is divided into General Questions, MagicBand Reader Questions, and Wait Time Sign Questions. Of course you can always message us on the Contact Us Form
All shipping windows are listed on cart pages, checkout pages, confirmation pages, and followup email confirmation pages (please note that your email address must be input in order to receive email communication). We are currently running on time and orders will ship within the listed shipping window. If it is beyond your listed window and you still have not received communication regarding your shipment, please contact us right away so that we can resolve this for you.
Absolutely! If you can dream it up then we can build it for you. Price for a custom order changes based on complexity of the build starting at $299. Contact us any time with your custom ideas.
Yes! If you choose the "SPLIT-IT" option at checkout, you will be able to pay for any reader over a 2, 3, or 4 month span. And the best part? It is 0% interest, no credit checks, and no applications ever. Just choose your term and you're good to go!
Magic Band Reader Questions
The standard readers scan your bands, play music, and do light animations! The smart readers do all of that but also come with a smart outlet that you can plug let's say your lamp into. Then when you scan your reader, it will control your lamp to turn on and off. The more outlets you add, the more devices that you can control at once!
Yes! Any magic band will work no matter how old and it does not even have to be "activated"
Yes! All of our Magic Band Readers, including those previously sold, can be activated by the new MagicBand+ bands.
Fortunately the chip in your magic band that activates our readers does NOT run on battery and therefore will never have to be changed. Your bands will always work no matter how old!
No. The bands will work no matter how old and do not need to be activated in any way.
Not to worry! You still have 3 great options. (1) Every reader has a button on top that also activates the lights and sounds (2) we can include a scanning card that will activate the reader (please note if you would like this on the checkout page) (3) you can purchase a magic band separately from a retailer.
Unfortunately, due to safety concerns, we can not offer this feature.
No, the reader was designed and programmed to work specifically with our smart outlets. Make sure to purchase a SMART READER at checkout if you would like it to control your lights.
Wait Time Sign Questions
Yes, you do need a separate $4.99/month subscription for each sign that you purchase.
Yes! When you receive your sign, you will be given the option to add more parks to your sign. Additional fees apply as follows:
- +$1.99/mo per extra park OR
- +$4.99/mo for ALL parks
Yes! These are real working Wait Time Signs that sync to the parks and display the actual wait times of your favorite rides in real time.
The rides included on your sign will correspond to the park design that you choose. For example, the Connect LIVE to EPCOT sign will include all EPCOT rides.
Yes! Currently a Digital Clock (12 Hr and 24 Hr), a Vacation Countdown Display, and Character Meet and Greet Wait Times are also included. Please note that additional features will also be added over time to our Magical Add-On Store.
Consider the Magical Add-On Store to be the "App Store" for your Wait Time Sign. Over time, new features will be released into the store which can be added to your sign making it even more magical!
One of the biggest hurdles we had to solve is to make sure that the Wait Signs don't become quickly outdated as the parks evolve and new rides open and close. We created a system that will automatically update your sign with new rides as they open in the parks. For example, when Tiana's Bayou Adventure opens in 2024, you will wake up the next morning with the ride already loaded into your sign!
Subscription enrollment occurs once you receive your sign. Instructions for enrolling in our $4.99/mo subscription program are included in the box with your Wait Time Sign.
Your subscription provides access to our servers which transmit 24/7 real time park data to your Wait Time Sign. It also ensures that as the parks change and evolve, your device will automatically stay up to date as new rides, attractions, and events are released therefore ensuring that your device never becomes outdated.
An ACTIVE subscription is required for any and all features of your Wait Time Sign to work.
Our Wait Time Signs make wonderful gifts! We offer a gift subscription option which allows you to send both the sign and your choice of a pre-paid 6 month or 12 month subscription gift card to your lucky recipient.
Yes! A 2.4GHz Wi-Fi connection is required for the Wait Time Sign to operate.
This is very easy to setup and only takes about 2 minutes. The only requirement is that you have a Wi-Fi connection and a device (smart phone, tablet, computer, laptop) to make the connection. We have a detailed instruction manual and online video tutorials to make sure the setup process is extremely easy.
All updates occur automatically and require no additional work on your end.
No, this is a seperate product line and the Wait Time Signs do NOT scan Magic Bands.