Here are the answers to some of your most Frequently Asked Questions. Of course you can always text us at (800) 692-0076 or message us on the Contact Us Form
WHEN WILL MY READER ARRIVE? CHECKING ON ORDER STATUS

All shipping windows are listed on cart pages, checkout pages, confirmation pages, and followup email confirmation pages (please note that your email address must be input in order to receive email communication). We are currently running on time and orders will ship within the listed shipping window. If it is beyond your listed window and you still have not received communication regarding your shipment, please contact us right away so that we can resolve this for you.

WHAT IS THE DIFFERENCE BETWEEN THE STANDARD AND SMART READERS?

The standard readers scan your bands, play music, and do light animations! The smart readers do all of that but also come with a smart outlet that you can plug let's say your lamp into. Then when you scan your reader, it will control your lamp to turn on and off. The more outlets you add, the more devices that you can control at once!

DO YOU TAKE CUSTOM ORDERS?

Absolutely! If you can dream it up then we can build it for you. Price for a custom order changes based on complexity of the build starting at $299. Contact us any time with your custom ideas.

WILL ANY MAGIC BAND WORK?

Yes! Any magic band will work no matter how old and it does not even have to be "activated"

IS THIS COMPATIBLE WITH THE NEW MAGICBAND+ ?

Yes! All of our Magic Band Readers, including those previously sold, can be activated by the new MagicBand+ bands.

DO I EVER HAVE TO CHANGE THE BATTERIES IN MY MAGIC BAND? ITS OLD AND IM AFRAID IT WONT WORK.

Fortunately the chip in your magic band that activates our readers does NOT run on battery and therefore will never have to be changed. Your bands will always work no matter how old!

DOES MY BAND HAVE TO BE ACTIVATED TO WORK WITH YOUR READERS?

No. The bands will work no matter how old and do not need to be activated in any way.

WHAT IF I DON'T OWN A MAGIC BAND?

Not to worry! You still have 3 great options. (1) Every reader has a button on top that also activates the lights and sounds (2) we can include a scanning card that will activate the reader (please note if you would like this on the checkout page) (3) you can purchase a magic band separately from a retailer.

CAN THE READER CONTROL MY SMART LOCK?

Unfortunately, due to safety concerns, we can not offer this feature.

WILL THE READER WORK WITH ANY SMART OUTLET?

No, the reader was designed and programmed to work specifically with our smart outlets. Make sure to purchase a SMART READER at checkout if you would like it to control your lights.

DO YOU OFFER PAYMENT PLANS?

Yes! If you choose the "SPLIT-IT" option at checkout, you will be able to pay for any reader over a 2, 3, or 4 month span. And the best part? It is 0% interest, no credit checks, and no applications ever. Just choose your term and you're good to go!